Citizens Advice Bureau Edinburgh
No Sponsorship Available
Dec 31, 2024
About the organisation
We are a charity and provide free, independent, impartial and confidential advice to the general public. We provide advice on most topics and specialise in Housing, Employment, Benefits/Welfare, Money/Debt, Immigration, Consumer and Health.
How to Apply
About the vacancy
To provide a welcoming first point of contact for clients at reception in the bureau as well as on the phone. Time commitment is one half shift per week Monday-Friday 9am -1pm/1pm-5pm.
Identifying the initial issue from the client, summarising their query and details onto our data base accurately and thoroughly. Empowering client to self-help and assisting with with practical, non-advice tasks. Facilitating the client to receive advice from our bureau.
Good people skills and time management when working in busy environment. Non-judgmental approach, willingness to help each client.
Ability to summarise and record accurately onto our data base. Working as part of a team but also independently. Use of IT equipment.
Full training will be given on our systems and tasks. We encourage you to apply even if you have no experience.