Reception Triage
Citizens Advice Bureau Edinburgh
Voluntary
Edinburgh
On-site
Unpaid
No Sponsorship Available
Application Deadline:
Dec 31, 2024
About the organisation
We are a charity and provide free, independent, impartial and confidential advice to the general public. We provide advice on most topics and specialise in Housing, Employment, Benefits/Welfare, Money/Debt, Immigration, Consumer and Health.
How to Apply
About the vacancy
To provide a welcoming first point of contact for clients at reception in the bureau as well as on the phone. Time commitment is one half shift per week Monday-Friday 9am -1pm/1pm-5pm.
Key Responsibilities
Identifying the initial issue from the client, summarising their query and details onto our data base accurately and thoroughly. Empowering client to self-help and assisting with with practical, non-advice tasks. Facilitating the client to receive advice from our bureau.
Key Competencies
Good people skills and time management when working in busy environment. Non-judgmental approach, willingness to help each client.
Ability to summarise and record accurately onto our data base. Working as part of a team but also independently. Use of IT equipment.
Desired Qualifications
Full training will be given on our systems and tasks. We encourage you to apply even if you have no experience.
How to Apply
You can apply on our website:
Other Information
That's all!